Updated May 3, 2018
To ensure timely delivery of products and support materials, it is critically important that the Juuva files are current. Street addresses are required for shipping since UPS cannot deliver to a Post Office box. Distributors need to check and verify that their information is correct through the back office. Distributors and customers will be charged shipping fees for orders that are shipped to an incorrect or outdated address provided to Juuva.
Juuva will normally ship products within 24-48 hours excluding weekends from the date on which it receives an order. Juuva will expeditiously ship any part of an order currently in stock.
If, however, an ordered item is out-of-stock, it will be placed on back order and sent when Juuva receives additional inventory. Distributors will be charged and given Volume on back ordered items unless notified on the invoice that the product has been discontinued. Juuva will notify Distributors and customers if items are back-ordered and are not expected to ship within 30 days from the date of the order. An estimated shipping date will also be provided. Back ordered items may be canceled upon request. Distributors and customers request a refund, credit on account, or replacement merchandise for canceled back orders. If a refund is requested, the Distributors Volume will be decreased by the amount of the refund in the month in which the refund is issued.
The shipping speed is determined by the shipping method you choose on your checkout page. If you have additional questions regarding shipping please contact Juuva Customer Support at 801-528-1894 from 8:00 AM – 5:00 PM Mountain Time.
- Standard Shipping: your order will be shipped using USPS, FedEx or UPS and the time until delivery will be an average of 3-9 business days.
- 2 Day: your order will be shipped using USPS, FedEx or UPS and will deliver within 2 business days beginning the day after the order is shipped.
- 1 Day: your order will be shipped using USPS, FedEx or UPS and delivery should occur 1 day after the shipment is sent.
- International Shipping: International orders may be delayed due to additional cardholder verification that may be required. Shipments to addresses other than credit cardholder’s billing address may incur additional delays.
- All other shipping options will arrive within 7-14 business days.